At Arruolalis™, your satisfaction is our priority. We want you to feel confident when choosing furniture for your home, and we are committed to making the return and refund process clear, fair, and convenient.
This policy explains the conditions, procedures, and guidelines for product returns, replacements, and refunds.
1. Return Period & Eligibility
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, the item must meet the following requirements:
✔ The product must be in its original condition
✔ The item must be unused and free from damage caused after delivery
✔ All original packaging, accessories, and included materials should be retained
✔ Proof of purchase or order information must be provided
Please note that products showing signs of use, modification, or improper handling may not be eligible for return.
2. How to Request a Return
To begin a return request, please contact our customer service team:
Please include:
- Order number
- Product name
- Reason for return
- Photos or supporting details (if applicable)
Once your request has been reviewed and approved, we will provide the necessary return instructions.
Important:
Please do not send items back before receiving return authorization from Arruolalis™. Unauthorized returns may not be accepted or processed.
3. Damaged, Defective, or Incorrect Items
We recommend inspecting your order as soon as it arrives.
If your product is:
❌ Damaged during transportation
❌ Defective upon arrival
❌ Different from the item originally ordered
Please contact us promptly with details and supporting photos.
Our team will review the situation and work with you to provide an appropriate solution, including replacement assistance when applicable.
4. Items Not Eligible for Return
Certain products or situations may not qualify for returns, including:
- Items that have been used, assembled, or modified
- Products damaged due to improper use or care
- Items returned without original packaging
- Clearance or promotional items (unless required by applicable law)
- Any additional non-returnable items specified at the time of purchase
If you are unsure whether your purchase qualifies, please contact our support team before sending your item back.
5. Product Exchanges
If you receive a damaged item or need a different product solution, please contact us first.
For general exchanges, the recommended process is:
- Request a return for the original product
- Complete the return process after approval
- Place a new order for the desired replacement item
This helps ensure faster processing and availability of your preferred product.
6. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued back to the original payment method
✔ Processing time may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
7. Return Shipping Information
For approved returns, customers must receive return instructions from Arruolalis™ before shipping products back.
Return shipments without prior authorization may experience delays or may not be accepted.
Please contact our support team for the correct return process and shipping details.
8. Customer Support
If you have any questions about returns, refunds, or order concerns, our team is here to assist you.
📧 Email: service@arruolalis.com
We appreciate your trust in Arruolalis™ and are committed to providing a smooth shopping experience from purchase to after-sales support.